BELOW ARE THE TERMS AND CONDITIONS THAT HAVE BEEN CAREFULLY WRITTEN AND PLACED TO PROTECT YOU (“THE CLIENT/CUSTOMER”) AND MYSELF (“BrandingCreativ.Co”). PLEASE READ THESE TERMS PRIOR TO PURCHASING SERVICES.
COMMUNICATION
ALL COMMUNICATION FOR ALL PROJECTS (EXCEPT FOR WEBSITE DESIGN SERVICES) WILL BE HELD VIA EMAIL AT BRANDINGCREATIV.CO@GMAIL.COM TO PROTECT BOTH THE CLIENT (YOU) AND THE DESIGNER (ME). COMMUNICATING THROUGH EMAIL ONLY WILL KEEP A RECORD OF ALL COMMUNICATION AND WILL PREVENT ANY CLAIMS THAT GO AGAINST POLICIES AND WORK THAT HAS BEEN DONE. THIS METHOD OF COMMUNICATION IS SO BOTH PARTIES INVOLVED CAN HAVE PROOF OF ALL STEPS OF THE DESIGN PROCESS.
PAYMENTS
ALL PROJECTS MUST BE PAID IN FULL. PAY IN 4 INSTALLMENT OPTIONS WITH ARE AVAILABLE DURING CHECKOUT OF YOUR ORDER. SOCIAL MEDIA MANAGEMENT ORDERS MUST BE PAID EACH MONTH IN FULL. NO PROJECTS CAN BE STARTED/COMPLETED UNLESS FULL OR FINAL PAYMENTS ARE MADE.
REFUNDS
DUE TO THE CUSTOM AND MADE-TO-ORDER NATURE OF OUR SERVICES ALL SALES ARE FINAL. IF A PAYMENT GETS DISPUTED I (BRANDINGCREATIV.CO) WILL TAKE NECESSARY ACTIONS TO ENSURE I AM PROTECTED AND YOU WILL BE BANNED FROM DOING BUSINESS WITH ME (MARRLAL DESIGNS) IN THE FUTURE INDEFINITELY.
DESIGN PROOFS
ALL DESIGN PROOFS ARE SENT TO THE CLIENT THROUGH EMAIL. IF THERE IS NO RESPONSE AFTER 1 WEEK THE PROJECT WILL BE CONSIDERED FORFEITED/CANCELLED BY THE CLIENT. FORFEITED OR CANCELLED PROJECTS WILL NOT RESULT IN A REFUND OF ANY KIND. FORFEITED OR CANCELLED PROJECT PAYMENTS CANNOT BE CREDITED FOR ANY FUTURE PROJECTS PURCHASED. I (BRANDING CREATIV.CO) IS NOT RESPONSIBLE FOR LACK OF COMMUNICATION FROM THE CLIENT. ALL PROOFS ARE TO ONLY BE SEEN AND SHARED PRIVATELY, DISPLAYING OR UPLOADING UNAPPROVED OR FINALIZED PROOFS CAN RESULT IN CANCELLATION OF
SERVICES BY ME (BRANDING CREATIV.CO).
TURNAROUND TIME
TURNAROUND TIMES VARY FROM 3 BUSINESS DAYS TO 5 WEEKS DEPENDING ON THE SPECIFIC PROJECT. ALL TURNAROUND TIMES ARE STATED IN THE DETAILS SECTION OF THE PROJECT OR EMAILED TO YOU. PLEASE NOTE THAT TURNAROUND TIME CAN VARY BETWEEN QUICKER/SLOWER DEPENDING ON THE WORKLOAD AT THAT TIME. IN EITHER CASE I (BRANDINGCREATIV.CO) WILL COMMUNICATE THAT WITH YOU AS SOON AS POSSIBLE. TURNAROUND TIMES ARE ONLY FOR INITIAL PROOFS THE TURN AROUND CAN VARY FOR REVISIONS AND ARE DEPENDENT ON THE DETAILS THAT NEED TO BE CHANGED.
Turnaround time starts from the time all material is confirmed to be received by the designer via email. Turnaround times are based on business days only and exclude all major holidays.
based on business days only and exclude all major holidays.
Web Design Turnaround: 21 – 30 Days
Logo Design Proofs: 7 – 10 Business Days
Graphic Design Proofs: 7 – 10 Business Days
REVISIONS
ALL PROJECTS HAVE A 3 REVISION LIMIT. 1 REVISION EQUALS ONE CHANGE. 1 REVISION *IS NOT* HOW MANY CHANGES ARE IN ONE MESSAGE. EACH REVISION AFTER 3 WILL START OFF AT $20 DEPENDING ON HOW DETAILED THE REVISION REQUEST IS. NEW LAYOUTS AND DRASTIC CHANGES HAVE A HIGHER REVISION CHARGE. COMPLETELY NEW DESIGNS WOULD RESULT IN YOU HAVING TO REPURCHASE THE PRODUCT/SERVICE AND PROVIDING MORE DESCRIPTIVE DETAILS OF THE DESIGN REQUEST.
CONTENT MISSPELLINGS/ABSENT INFORMATION:
ALL INFORMATION IS ASKED TO BE SENT VIA EMAIL. WE WILL NOT BE HELD RESPONSIBLE FOR ANY MISSPELLINGS, TYPOS, AND/OR ABSENT INFORMATION. BRANDING CREATIV.CO WILL NOT CORRECT ANY INFORMATION ONCE THE DESIGN IS APPROVE. WHEN PROOFS ARE SENT, PLEASE BE SURE TO LOOK OVER SPELLING, TYPOS, SPACING ISSUES BEFORE PROCEEDING WITH APPROVING OF YOUR PROJECT.
WE HAVE THE RIGHT TO DECLINE ANY PROJECT AT ANY MOMENT FOR ANY REASON WITHOUT DISCLOSING A REASON.
CANCELLATION/FORFEITED PROJECT
DUE TO THE CUSTOM NATURE OF OUR SERVICES, ALL SALES ARE FINAL. ONCE AN ORDER IS PLACED IT CANNOT BE CANCELED AND WE CAN NOT ISSUE A REFUND. PROJECTS ARE CONSIDERED "CANCELLED" OR "FORFEITED" IF THE CLIENT DOES NOT RESPOND TO THE EMAILS THEY RECEIVE WITHIN 1 WEEK, THEN THE PROJECT IS CONSIDERED FORFEITED OR CANCELLED. THE AMOUNT PAID WILL BE USED AS A CANCELLATION FEE, WHICH MEANS NO REFUND OF ANY KIND AND THE PAYMENT CANNOT BE USED FOR A FUTURE PROJECT PURCHASE. DUE TO THE CUSTOM NATURE OF OUR SERVICES, ALL SALES ARE FINAL. ONCE AN ORDER IS PLACED IT CANNOT BE CANCELED AND WE CAN NOT ISSUE A REFUND.
DISAPPEARING ACT:
AFTER 30 DAYS OF NO COMMUNICATION, NO FILES, NO PROFESSIONAL IMAGES SENT, OR NO INFORMATION SENT VIA EMAIL NEEDED TO COMPLETE YOUR DESIGN ORDER, THERE WILL BE A $80 RESTART FEE REQUIRED TO RESUME YOUR DESIGN ORDER. IF OVER 45 DAYS, AND THE NEEDED FILES, INFO, IMAGES, AND/OR NO RESPONSE YOUR PROJECT IS FORFEITED, AND NO REFUND WILL BE ISSUED.
