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How do I order?

Shop for the services/ branding packages you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

Where can I find the design order form?

The design order form can be found in our main menu bar. You can also click here to fill out our design form.

What is the turnaround time for my design order?

TURNAROUND TIMES VARY FROM 3 BUSINESS DAYS TO 5 WEEKS DEPENDING ON THE SPECIFIC PROJECT. ALL TURNAROUND TIMES ARE STATED IN THE DETAILS SECTION OF THE PROJECT OR EMAILED TO YOU. PLEASE NOTE THAT TURNAROUND TIME CAN VARY BETWEEN QUICKER/SLOWER DEPENDING ON THE WORKLOAD AT THAT TIME.

Turnaround time starts from the time all material is confirmed to be received by the designer via email. Turnaround times are based on business days only and exclude all major holidays.

based on business days only and excludes all major holidays.

Web Design Turnaround: 21 – 30 Days 

Logo Design Proofs: 7 – 10 Business Days 

Graphic Design Proofs: 7 – 10 Business Days

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express. Shop Pay in is available for payment installments, if needed.

How can a book a photography service?

We offer photography services for branding, lifestyle, and event photography. Please click here to inquire about our photography services.

How do I send images and files for my custom design?

Please send all files needed for your custom design orders via email. Our email is brandingcreativ.co@gmail.com Please include your name and order number in the subject line.

What kind of pictures should I have to send for my graphic design order?

We recommend clear and professional images. If you do not have professional images for your project, we can source clean stock images for your design. This will be an additional fee.

How will I know if my order is confirmed?

After you have placed your order, you will receive a confirmation page and an acknowledgement e-mail from us to confirm that your orders have been received.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”. Please reach out to us directly to fix your order.

How many revisions are allowed for designs?

Each project includes up to 3 revisions. A revision means one change, not the number of changes in a single message. After 3 revisions, additional changes start at $20, depending on the complexity. Major layout changes or drastic revisions may cost more. If a completely new design is requested, you will need to repurchase the product/service and provide clearer details for the new design.

Can I cancel my project?

Because our services are custom, all sales are final. Once an order is placed, it cannot be canceled, and no refunds will be issued. If a client doesn't respond to emails within 1 week, the project is considered canceled or forfeited. The payment will be kept as a cancellation fee, and it cannot be used for future projects.

What if I needed more time to gather information and I did not answer your emails?

If there's no communication, files, images, or information sent for your design order within 30 days, an $80 restart fee will be required to continue. After 45 days of no response or missing files, your project will be forfeited, and no refund will be given. We recommend sending all information needed as soon as possible.